Help and contact

A question, or a problem with a trip or another traveler? Write to us, we read every message.

Contact us

For any question about your account, a trip or moderation, write to us at this address.

mirotrip.contact@gmail.com

Email support

Frequently asked questions

How do I verify my identity?

In the app, open Profile, then Settings, then Identity verification. Verification uses an official ID and is done by our provider Didit. Your full name and email are never public.

How do I report or block a user?

Open the user's profile, tap the menu in the top right corner, then choose Report or Block. You can also report a trip or a message. Every report is handled within 24 hours.

How do I unblock a user?

Write to us at the address above with the first name of the user to unblock. We unblock them for you.

How do I join a trip?

Open the trip and send a join request with a short message. The organizer approves every request. Once accepted, you get access to the group chat and the itinerary.

How do I delete my account?

In the app, open Profile, then Settings, then Delete my account. On the website, the same option is in Settings.


Legal information